Frequently asked questions
What payment methods do you offer?
We offer convenient payment options available at checkout. Select your preferred payment method while placing your order.
What are the delivery charges?
Delivery charges are Rs. 300 We offer free shipping on orders above Rs. 5,000.
When will I receive my order?
Orders are usually delivered within 3–5 working days. During busy shopping periods, delivery may take up to 7 working days. Orders placed on Sundays or national holidays are processed on the next working day.
How can I track my order?
Once your order has been dispatched, you can contact our customer support team for tracking assistance.
What if my order is damaged or something is missing?
Please contact us as soon as possible with your order details and clear photos/videos of the issue. Our customer support team will review the case and assist you accordingly.
Can I exchange a product?
Exchange requests may be accepted depending on the product and the reason for exchange. Please contact our customer support team before sending anything back.
What happens if my return request is not approved?
If your return request does not meet our return policy requirements, it may not be accepted and the product will be returned to you.
How long does it take to get a refund?
Once your return is received and approved, the refund will be processed according to the applicable refund procedure and payment method.
Are the products original?
Yes. Glowence is committed to providing authentic beauty and personal-care products sourced from trusted suppliers.
I still can’t find what I’m looking for.
If you cannot find a product or have any other questions, please contact our customer support team at 0320-7115207 or Glowencepk@gmail.com. We’ll be happy to help.